Frequently Asked Questions
What should I expect during my first visit?
If your visit is scheduled to be in our office, you can relax in our cozy waiting area and no check-in is required. You will be greeted by your therapist at the start time of your visit who will lead you from our waiting room to their office space. Your therapist will prioritize answering questions you have and ensuring your goals and current mental health are understood. If your visit is scheduled to be conducted virtually, you will receive an email prior to your appointment that has a link invite to your virtual waiting room. That’s where you will meet with your therapist at the start time of your appointment.
How can I prepare for my first session?
We encourage you to set aside time to complete your intake paperwork, as it can serve as a valuable guide for reflecting on what you want your therapeutic experience to be like. Our highly trained therapists are ready to help you create a personalized path that aligns with your needs and desires.
How long is a typical session?
Sessions can be anywhere between 45-53 minutes long. 30 minute sessions are available as needed/upon request.
What if I need support between sessions?
Our team is equipped to offer consistent routine support. If you need assistance outside of your scheduled sessions, you can email your provider to request an appointment. However, in the case of an emergency, please contact 988 or visit the nearest emergency room.
What is the cost of services?
If you are using insurance, our admin team will email you a benefits quote before your appointment. Your costs will be detailed in that PDF and can also be accessed through your Client Portal.
What if my claim shows a different amount than the estimate that you provided to me?
While insurers strive to give accurate estimates, errors can occasionally occur. If the quote we received is incorrect, our billing department will either credit your account or inform you of any remaining balance owed.
What if I try a session with my therapist but don't feel like it's a good fit?
Our priority is your comfort and providing you top quality care. If your therapist isn’t meeting your expectations, that is okay. Please reach out to your therapist or our admin team so we can help you find another provider.
Phone: 253-446-7176 | Fax: 253-268-3382